Privacy Policy | Willowmend

Willowmend ("we", "us", "our") is committed to handling personal data with care and transparency. This policy explains what information we collect, how we use it, and what choices you have. It applies to all personal data collected through our website at willowmend.biz and through our contact and enquiry processes.

If you have questions about this policy, please contact us at [email protected].

1. Who We Are

Willowmend is a family facilitation and communication education service based at 29 Yaowarat Road, Talat Yai, Mueang Phuket, Phuket 83000, Thailand. We are the data controller for personal information collected through this website.

2. What Personal Data We Collect

We collect personal data in the following ways:

Contact forms: name, email address, phone number (optional), and any message content you provide.
Enquiry calls or emails: contact details and information you share during an enquiry.
Cookies and analytics: browser type, pages visited, and usage patterns via standard analytics tools (if cookies are accepted).

We do not collect sensitive personal data (such as health information, family circumstances, or session content) through our website. Any information shared during a facilitation session is treated separately under our session confidentiality terms.

3. Legal Basis for Processing

We process your personal data under the following legal bases under the Thailand Personal Data Protection Act (PDPA) and applicable principles:

Consent: for cookies and marketing communications (where applicable).
Legitimate interest: to respond to enquiries and manage service bookings.
Contract performance: where you have agreed to engage our services.

4. How We Use Your Data

To respond to enquiries submitted through our contact form.
To confirm and manage session arrangements.
To send service-related communications (not unsolicited marketing).
To improve website performance and user experience (analytics, if consent given).

We do not sell, rent, or trade personal data with third parties for marketing purposes.

5. Data Sharing

We share personal data only where necessary:

Service providers: hosting and email platforms that process data on our behalf, under data processing agreements.
Analytics providers: such as Google Analytics (if cookies accepted), under their respective privacy terms.
Legal requirements: if required by Thai law or a competent authority.

6. Data Retention

We retain contact enquiry data for up to 24 months. Analytics data is retained as configured by the analytics provider. Session-related correspondence is retained for up to 36 months from the date of last contact. You may request earlier deletion at any time.

7. Cookies

We use cookies for website functionality and analytics. You can manage your cookie preferences at any time through our Cookie Policy page. Essential cookies cannot be disabled as they are required for the website to function.

8. Data Security

We use industry-standard measures to protect personal data, including encrypted connections (HTTPS), access-controlled systems, and regular review of data handling practices. In the event of a data breach affecting your rights, we will notify relevant parties in accordance with PDPA requirements.

9. Your Rights

Under the Thailand PDPA (and GDPR principles where applicable), you have the right to:

Access the personal data we hold about you.
Correct inaccurate or incomplete data.
Request deletion of your data (right to erasure).
Object to or restrict certain types of processing.
Data portability — receive your data in a structured, machine-readable format.
Withdraw consent at any time (where processing is based on consent).
Lodge a complaint with the Personal Data Protection Committee of Thailand.

To exercise any of these rights, email us at [email protected]. We will respond within 30 days.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

11. Children's Privacy

This website is not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has submitted data to us, please contact us so we can remove it.

12. Changes to This Policy

We may update this policy from time to time. Changes will be reflected by updating the "Last Updated" date at the top of this page. Continued use of our website after changes constitute acceptance of the updated policy.

13. Contact for Privacy Matters

For any questions about this policy or your personal data:

Email: [email protected]
Address: 29 Yaowarat Road, Talat Yai, Mueang Phuket, Phuket 83000, Thailand
Phone: +66 76 263 851